Objective

Ensure the massage room in the hospitality facility is cleaned to the highest Australian standards, maintaining a hygienic and welcoming environment for clients.

Quick Reference

  • Facility Type: Hospitality
  • Space: Massage Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-MR-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including shelves, tables, and decorative items.
  • Sanitise massage tables, chairs, and any equipment used during treatments.
  • Vacuum and mop floors using a colour-coded cleaning system to prevent cross-contamination.
  • Empty rubbish bins and replace liners.
  • Clean and polish mirrors and glass surfaces.
  • Wipe down walls and skirting boards to remove any marks or stains.
  • Ensure all taps and sinks are cleaned and sanitised.
  • Check and refill any dispensers (e.g., hand sanitiser, soap).
  • Remove any unpleasant odours using appropriate air fresheners.

Method

  1. Begin by dusting all surfaces from top to bottom to prevent recontamination.
  2. Use a sanitising solution to clean massage tables and chairs, ensuring all surfaces are thoroughly wiped.
  3. Vacuum the floor using a HEPA filter vacuum cleaner to capture dust and allergens.
  4. Mop the floor with a disinfectant solution, using a colour-coded mop to avoid cross-contamination.
  5. Empty rubbish bins, replace liners, and ensure bins are sanitised.
  6. Clean mirrors and glass surfaces with a glass cleaner for a streak-free finish.
  7. Wipe down walls and skirting boards with a damp cloth and appropriate cleaning solution.
  8. Sanitise taps and sinks, ensuring no water spots or residue remain.
  9. Check dispensers and refill as necessary, ensuring they are clean and functioning.
  10. Use air fresheners to maintain a pleasant aroma in the room.

Equipment

  • Microfibre cloths
  • Colour-coded mops and buckets
  • HEPA filter vacuum cleaner
  • Sanitising solutions
  • Glass cleaner
  • Air fresheners
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless, no dust or marks visible. Floors are shiny and free of debris. Air is fresh with no odours. All dispensers are full and operational.
Good Minor dust or marks on surfaces. Floors are clean with minimal debris. Air is generally fresh. Most dispensers are full and operational.
Pass Noticeable dust or marks on some surfaces. Floors have some debris. Air is neutral. Some dispensers may need refilling.
Fail Significant dust or marks on surfaces. Floors are dirty with visible debris. Unpleasant odours present. Dispensers are empty or non-functional.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality