Objective

To ensure the highest standards of cleanliness and hygiene in the facial room of a hospitality facility, adhering to Australian cleaning standards and practices.

Quick Reference

  • Facility Type: Hospitality
  • Space: Facial Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-FR-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including shelves, counters, and equipment.
  • Sanitise all high-touch areas such as door handles, light switches, and treatment beds.
  • Vacuum and mop floors using a colour-coded cleaning system to prevent cross-contamination.
  • Empty and sanitise rubbish bins, replacing liners as needed.
  • Clean and sanitise sinks and taps, ensuring no water spots or residue remain.
  • Wipe down mirrors and glass surfaces to remove smudges and fingerprints.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Prepare the cleaning trolley with appropriate colour-coded cloths and cleaning agents.
  2. Dust all surfaces using a microfibre cloth to capture dust particles effectively.
  3. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effectiveness.
  4. Vacuum the floor using a HEPA-filter vacuum cleaner to reduce airborne particles.
  5. Mop the floor with a neutral pH cleaner, using a two-bucket system to prevent cross-contamination.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Clean sinks and taps with a non-abrasive cleaner, ensuring all surfaces are rinsed and dried.
  8. Wipe mirrors and glass surfaces with a glass cleaner, using a lint-free cloth for a streak-free finish.

Equipment

  • Microfibre cloths (colour-coded)
  • Disinfectant spray
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Two-bucket mopping system
  • Glass cleaner
  • Lint-free cloths
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; high-touch areas are sanitised with no residue; floors are spotless with no streaks; rubbish bins are clean and odour-free; mirrors and glass surfaces are streak-free.
Good Minor dust on surfaces; high-touch areas are mostly sanitised; floors have minimal streaks; rubbish bins are clean but may have slight odour; mirrors and glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; some high-touch areas missed; floors have visible streaks; rubbish bins have noticeable odour; mirrors and glass surfaces have visible streaks.
Fail Heavy dust accumulation; high-touch areas not sanitised; floors are dirty with streaks; rubbish bins are dirty and odorous; mirrors and glass surfaces are heavily streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality