Objective

To ensure the Green Room in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for guests and staff.

Quick Reference

  • Facility Type: Hospitality
  • Space: Green Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-GR-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dust all surfaces including tables, chairs, and decorative items.
  • Vacuum carpets and rugs thoroughly.
  • Mop hard floors using appropriate cleaning solutions.
  • Sanitise all high-touch areas such as door handles, light switches, and remote controls.
  • Empty rubbish bins and replace liners.
  • Clean and polish mirrors and glass surfaces.
  • Ensure all furniture is arranged neatly and appropriately.
  • Check and replenish supplies such as tissues and hand sanitisers.

Method

  1. Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from the highest points and working downwards.
  3. Vacuum carpets and rugs, paying special attention to corners and under furniture.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  5. Sanitise high-touch areas using a disinfectant spray and a clean cloth.
  6. Empty rubbish bins, replace liners, and dispose of waste according to facility protocols.
  7. Clean mirrors and glass surfaces with a glass cleaner, ensuring no streaks remain.
  8. Rearrange furniture as needed to maintain a tidy appearance.
  9. Check supplies and replenish as necessary, ensuring all items are stocked and accessible.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; carpets are vacuumed with no visible debris; floors are spotless with no residue; high-touch areas are sanitised and free of smudges; bins are empty and clean; mirrors and glass surfaces are streak-free; furniture is neatly arranged; supplies are fully stocked.
Good Minor dust on surfaces; carpets mostly clean with minimal debris; floors mostly clean with slight residue; high-touch areas mostly sanitised; bins emptied but not cleaned; mirrors and glass mostly streak-free; furniture mostly arranged; supplies mostly stocked.
Pass Noticeable dust on surfaces; carpets have visible debris; floors have visible residue; high-touch areas partially sanitised; bins not emptied; mirrors and glass have streaks; furniture disorganised; supplies low.
Fail Heavy dust accumulation; carpets heavily soiled; floors dirty with significant residue; high-touch areas not sanitised; bins overflowing; mirrors and glass dirty; furniture in disarray; supplies depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality