Objective
Ensure the bridal suite in the hospitality facility is cleaned to the highest Australian standards, providing a pristine and welcoming environment for guests.
Quick Reference
- Facility Type: Hospitality
- Space: Bridal Suite
- Frequency: Daily
- Responsible Role: Cleaning Team Member
- Standard Code: ANCMF-AU-H-BS-02
Service Level
[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]
Scope of Work
- Dust all surfaces including furniture, fixtures, and fittings.
- Vacuum all carpeted areas and rugs.
- Mop hard floors using appropriate cleaning solutions.
- Sanitise all high-touch areas such as door handles, light switches, and remote controls.
- Clean and sanitise the bathroom, including the toilet, shower, and sink.
- Replace used towels and linens with fresh ones.
- Empty rubbish bins and replace liners.
- Ensure all mirrors and glass surfaces are streak-free.
- Check for and remove any unpleasant odours.
- Replenish toiletries and amenities as needed.
Method
- Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpets and rugs thoroughly, paying special attention to corners and under furniture.
- Mop hard floors with a suitable cleaning solution, ensuring no residue is left behind.
- Sanitise high-touch areas using a disinfectant spray and a clean cloth.
- In the bathroom, apply cleaning products to the toilet, shower, and sink, allowing time for them to work before scrubbing and rinsing.
- Replace towels and linens, ensuring they are neatly arranged.
- Empty rubbish bins, replace liners, and ensure bins are clean.
- Clean mirrors and glass surfaces with a glass cleaner, ensuring they are streak-free.
- Use an air freshener or odour neutraliser if necessary to maintain a pleasant scent.
- Replenish toiletries and amenities, ensuring they are neatly arranged.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner
- Mop and bucket
- Cleaning trolley
- Disinfectant spray
- Glass cleaner
- Air freshener
- Rubbish bin liners
- Cleaning solutions for floors and surfaces
Quality Criteria
| Performance Level | Criteria |
|---|---|
| Excellent | All surfaces are spotless with no visible dust or marks; carpets are free of debris and stains; floors are gleaming with no residue; high-touch areas are fully sanitised; bathroom fixtures are sparkling; mirrors and glass are streak-free; no odours present; all amenities are fully stocked and neatly arranged. |
| Good | Minor dust or marks on surfaces; carpets mostly clean with minor debris; floors clean with slight residue; high-touch areas mostly sanitised; bathroom fixtures mostly clean; mirrors and glass mostly streak-free; faint odours; most amenities stocked and arranged. |
| Pass | Noticeable dust or marks on surfaces; carpets have visible debris; floors have visible residue; high-touch areas partially sanitised; bathroom fixtures have visible grime; mirrors and glass have streaks; noticeable odours; some amenities missing or disorganised. |
| Fail | Heavy dust or marks on surfaces; carpets heavily soiled; floors dirty with heavy residue; high-touch areas not sanitised; bathroom fixtures dirty; mirrors and glass heavily streaked; strong odours; many amenities missing or disorganised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality