Objective

Ensure the highest level of cleanliness and hygiene in the Quality Assurance space of a Government Building, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Quality Assurance
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-QA-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and equipment.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning and polishing of glass surfaces and mirrors.
  • Spot cleaning of walls and doors to remove marks and stains.
  • Ensuring all cleaning activities comply with relevant Australian workplace health and safety standards.

Method

  1. Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality is maintained.
  3. Mop hard floors with a neutral pH cleaner to prevent damage to surfaces.
  4. Sanitise high-touch surfaces with a hospital-grade disinfectant.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean glass surfaces with a streak-free glass cleaner and polish with a lint-free cloth.
  7. Perform spot cleaning on walls and doors using a mild detergent solution.
  8. Inspect the area to ensure all tasks are completed to the required standard.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Hospital-grade disinfectant
  • Rubbish bin liners
  • Streak-free glass cleaner
  • Lint-free cloths
  • Mild detergent solution

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no visible dirt or streaks; high-touch surfaces are sanitised and free of smudges; rubbish bins are empty and odour-free; glass surfaces are crystal clear with no streaks.
Good Minor dust on surfaces; floors are clean with minimal streaks; high-touch surfaces are mostly sanitised; rubbish bins are empty but may have slight odour; glass surfaces have minor streaks.
Pass Noticeable dust on some surfaces; floors have visible streaks or dirt; high-touch surfaces are inconsistently sanitised; rubbish bins are not emptied regularly; glass surfaces have visible streaks.
Fail Significant dust accumulation; floors are dirty with visible debris; high-touch surfaces are not sanitised; rubbish bins are overflowing; glass surfaces are dirty and streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality