Objective

Ensure a clean, hygienic, and welcoming environment in the customer service area of a government building, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Government Building
  • Space: Customer Service
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-CS-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, counters, and shelves.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors.
  • Sanitising of high-touch surfaces such as door handles, light switches, and customer service counters.
  • Emptying and sanitising rubbish bins.
  • Cleaning and polishing of glass surfaces and partitions.
  • Spot cleaning of walls and doors.
  • Ensuring all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used appropriately.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum all carpeted areas, paying special attention to corners and under furniture.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Sanitise high-touch surfaces with a disinfectant spray and cloth, ensuring thorough coverage.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring no streaks remain.
  8. Conduct a final inspection to ensure all areas meet the quality criteria.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket (colour-coded)
  • Cleaning trolley
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no visible debris; glass surfaces are streak-free; high-touch areas are sanitised with no residue; rubbish bins are clean and odour-free.
Good Minor dust on high surfaces; floors are clean with minimal debris; glass surfaces have minor streaks; high-touch areas are mostly sanitised; rubbish bins are clean with slight odour.
Pass Noticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; high-touch areas are partially sanitised; rubbish bins have noticeable odour.
Fail Heavy dust accumulation; floors are dirty with significant debris; glass surfaces are heavily streaked; high-touch areas are unsanitised; rubbish bins are overflowing and malodorous.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality