Objective

To maintain a high standard of cleanliness and hygiene in the Welfare Office of a Government Building, ensuring a safe and pleasant environment for staff and visitors.

Quick Reference

  • Facility Type: Government Building
  • Space: Welfare Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-WO-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and window sills.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Cleaning and sanitising of toilets, including basins, taps, and mirrors.
  • Emptying and sanitising rubbish bins and replacing liners.
  • Cleaning of glass surfaces and partitions.
  • Restocking of hygiene supplies such as soap and toilet paper.

Method

  1. Prepare cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
  2. Begin by dusting all surfaces using a microfibre cloth, working from top to bottom to capture all dust particles.
  3. Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Sanitise high-touch areas with a disinfectant spray and wipe with a clean cloth.
  6. Clean toilets using a toilet brush and sanitising cleaner, ensuring all surfaces are scrubbed and rinsed.
  7. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  8. Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.
  9. Restock hygiene supplies, ensuring all dispensers are functioning correctly.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket (colour-coded)
  • Cleaning trolley
  • Disinfectant spray
  • Glass cleaner
  • Toilet brush
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and marks; floors are spotless with no visible debris; high-touch areas are sanitised and free from smudges; toilets are pristine with no odours; bins are empty and sanitised; glass surfaces are streak-free.
Good Minor dust on high surfaces; floors are clean with minimal debris; high-touch areas are mostly sanitised; toilets are clean with slight odour; bins are empty but not sanitised; glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; floors have visible debris; high-touch areas are partially sanitised; toilets are clean but with noticeable odours; bins are emptied but not sanitised; glass surfaces have visible streaks.
Fail Heavy dust accumulation; floors are dirty with significant debris; high-touch areas are not sanitised; toilets are dirty with strong odours; bins are full and unsanitised; glass surfaces are dirty and streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality