Objective

To maintain a high standard of cleanliness and hygiene in the mobile office space of a government building, ensuring a safe and pleasant environment for all occupants.

Quick Reference

  • Facility Type: Government Building
  • Space: Mobile Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-MO-04

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting all surfaces including desks, shelves, and electronic equipment.
  • Vacuuming carpets and upholstered furniture.
  • Mopping hard floors with appropriate cleaning solutions.
  • Sanitising high-touch areas such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning and sanitising kitchenettes and break areas.
  • Cleaning and sanitising toilets and washbasins.
  • Replenishing consumables such as toilet paper, hand soap, and paper towels.
  • Inspecting and reporting any cleaning-related issues to the facility manager.

Method

  1. Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used for different areas to prevent cross-contamination.
  2. Begin by dusting all surfaces using a microfibre cloth, starting from the highest points and working downwards.
  3. Vacuum all carpeted areas and upholstered furniture, paying special attention to corners and under desks.
  4. Mop hard floors using a damp mop and a neutral pH floor cleaner, ensuring no excess water is left on the floor.
  5. Sanitise high-touch areas with a disinfectant spray and a clean cloth, ensuring thorough coverage.
  6. Empty rubbish bins, replace liners, and sanitise the bin surfaces.
  7. Clean kitchenettes by wiping down counters, sanitising sinks, and ensuring all appliances are clean.
  8. Clean toilets by scrubbing bowls, sanitising seats, and wiping down all surfaces with a disinfectant.
  9. Replenish all consumables and ensure dispensers are functioning correctly.
  10. Conduct a final inspection to ensure all tasks are completed to the required standard.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket (colour-coded)
  • Cleaning trolley
  • Disinfectant spray
  • Neutral pH floor cleaner
  • Rubbish bin liners
  • Personal protective equipment (PPE)

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; carpets are free of debris and stains; floors are spotless with no streaks; high-touch areas are sanitised and free of fingerprints; rubbish bins are empty and sanitised; toilets and kitchenettes are spotless and odour-free.
Good Minor dust on high surfaces; carpets have minimal debris; floors have slight streaks; high-touch areas are mostly sanitised; rubbish bins are empty but not sanitised; toilets and kitchenettes are clean with slight odours.
Pass Visible dust on surfaces; carpets have noticeable debris; floors have visible streaks; high-touch areas are partially sanitised; rubbish bins are not emptied; toilets and kitchenettes are clean but with noticeable odours.
Fail Heavy dust accumulation; carpets are dirty with stains; floors are dirty with streaks and spills; high-touch areas are not sanitised; rubbish bins are overflowing; toilets and kitchenettes are dirty with strong odours.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality