Objective

To ensure the waiting areas in the transportation hub are maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for all users.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Waiting Areas
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-WA-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including seating, ledges, and fixtures.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as handrails, door handles, and seating.
  • Emptying and cleaning of rubbish bins.
  • Cleaning of glass surfaces and windows.
  • Removal of any visible rubbish or debris from floors and surfaces.

Method

  1. Begin by dusting all surfaces using a microfibre cloth and appropriate dusting solution.
  2. Vacuum carpeted areas thoroughly, ensuring all corners and edges are reached.
  3. Mop hard floors using a colour-coded mop and bucket system, ensuring the correct cleaning solution is used for the floor type.
  4. Sanitise high-touch areas with a disinfectant spray and cloth, ensuring all surfaces are wiped down thoroughly.
  5. Empty rubbish bins, replace liners, and clean the bins with a sanitising solution.
  6. Clean glass surfaces with a glass cleaner and squeegee, ensuring no streaks are left.
  7. Conduct a final walkthrough to ensure all areas are clean and free of rubbish.

Equipment

  • Microfibre cloths
  • Vacuum cleaner
  • Colour-coded mop and bucket
  • Disinfectant spray
  • Glass cleaner and squeegee
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no visible debris; high-touch areas are sanitised and free of smudges; rubbish bins are empty and clean; glass surfaces are streak-free.
Good Minor dust on surfaces; floors have minimal debris; high-touch areas are mostly sanitised; rubbish bins are emptied but may have minor marks; glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; floors have visible debris; high-touch areas are partially sanitised; rubbish bins are not emptied; glass surfaces have visible streaks.
Fail Surfaces are dusty and marked; floors are dirty with significant debris; high-touch areas are not sanitised; rubbish bins are full and dirty; glass surfaces are heavily streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality