Objective

Ensure the tour desk area within the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for travellers and staff.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Tour Desk
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-TD-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dust all surfaces, including desks, counters, and display areas.
  • Sanitise high-touch areas such as phones, keyboards, and touch screens.
  • Vacuum carpeted areas and spot clean as necessary.
  • Mop hard floors with appropriate cleaning solution.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces, including windows and display cases.
  • Ensure all promotional materials and brochures are neatly organised and free from dust.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  2. Sanitise high-touch areas with a disinfectant spray and allow to air dry.
  3. Vacuum carpeted areas using a vacuum cleaner with a HEPA filter to minimise dust and allergens.
  4. Mop hard floors using a colour-coded mop and bucket system to prevent cross-contamination.
  5. Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
  6. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
  7. Organise promotional materials, ensuring they are free from dust and neatly displayed.

Equipment

  • Microfibre cloths
  • Disinfectant spray
  • Vacuum cleaner with HEPA filter
  • Colour-coded mop and bucket
  • Glass cleaner
  • Lint-free cloths
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and smudges; high-touch areas are sanitised and dry; floors are spotless and dry; rubbish bins are empty and odour-free; glass surfaces are streak-free; promotional materials are perfectly organised.
Good Minor dust on less visible surfaces; high-touch areas sanitised but slightly damp; floors mostly clean with minor spots; rubbish bins empty but slight odour; glass surfaces mostly streak-free; promotional materials mostly organised.
Pass Visible dust on surfaces; high-touch areas partially sanitised; floors have visible spots; rubbish bins not emptied; glass surfaces have visible streaks; promotional materials disorganised.
Fail Heavy dust accumulation; high-touch areas not sanitised; floors dirty and wet; rubbish bins overflowing; glass surfaces heavily streaked; promotional materials in disarray.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality