Objective

Ensure the hotel booking area within the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for all visitors.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Hotel Booking
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-HB-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including counters, desks, and shelves.
  • Sanitise high-touch areas such as door handles, telephones, and booking kiosks.
  • Vacuum carpeted areas and mop hard floors.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces including windows and partitions.
  • Ensure all signage is clean and legible.
  • Maintain cleanliness of seating areas, ensuring no visible stains or debris.

Method

  1. Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Sanitise high-touch areas using an appropriate disinfectant, allowing sufficient contact time as per manufacturer’s instructions.
  4. Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
  5. Mop hard floors using a neutral pH cleaner, ensuring no excess water is left behind.
  6. Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
  7. Clean glass surfaces with a glass cleaner, ensuring no streaks are left.
  8. Inspect seating areas for stains or debris and clean as necessary.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; high-touch areas are sanitised with no residue; floors are spotless with no visible debris; bins are empty and clean; glass surfaces are streak-free; seating areas are immaculate.
Good Minor dust on less accessible surfaces; high-touch areas mostly sanitised; floors have minimal debris; bins are emptied but may have minor residue; glass surfaces have minor streaks; seating areas are clean with minor imperfections.
Pass Noticeable dust on surfaces; high-touch areas partially sanitised; floors have visible debris; bins are emptied but not clean; glass surfaces have visible streaks; seating areas have visible stains or debris.
Fail Significant dust accumulation; high-touch areas not sanitised; floors are dirty with visible debris; bins are full or overflowing; glass surfaces are dirty; seating areas are visibly dirty or stained.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality