Objective

To ensure the Freight Office within the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for all staff and visitors.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Freight Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-FO-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dust all surfaces including desks, shelves, and equipment.
  • Vacuum all carpeted areas and spot clean stains.
  • Mop hard floors with appropriate cleaning solution.
  • Sanitise all high-touch areas including door handles, light switches, and telephones.
  • Empty rubbish bins and replace liners.
  • Clean and sanitise kitchen area including benchtops, sinks, and taps.
  • Clean glass surfaces including windows and partitions.
  • Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  2. Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Mop hard floors with a neutral pH floor cleaner, ensuring no residue is left behind.
  4. Sanitise high-touch areas using a disinfectant spray and a clean cloth, ensuring thorough coverage.
  5. Empty rubbish bins, replace liners, and dispose of waste in accordance with local regulations.
  6. Clean kitchen surfaces with a food-safe sanitiser, paying special attention to sinks and taps.
  7. Use a glass cleaner and a lint-free cloth to clean windows and glass partitions, ensuring a streak-free finish.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Colour-coded cleaning cloths
  • Rubbish bin liners
  • Food-safe sanitiser
  • Glass cleaner
  • Lint-free cloths

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no visible stains; high-touch areas are sanitised with no residue; bins are empty and clean; glass surfaces are streak-free.
Good Minor dust on high surfaces; floors have minimal marks; high-touch areas are mostly sanitised; bins are emptied but may have minor residue; glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; floors have visible marks; high-touch areas are inconsistently sanitised; bins are emptied but dirty; glass surfaces have visible streaks.
Fail Heavy dust accumulation; floors are dirty with stains; high-touch areas are not sanitised; bins are overflowing; glass surfaces are dirty and streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality