Objective

Ensure the train platform is maintained to a high standard of cleanliness and hygiene, providing a safe and pleasant environment for passengers.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Train Platform
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-TP-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Remove rubbish and debris from platform surfaces and bins.
  • Sweep and mop platform floors, ensuring no slippery residues remain.
  • Sanitise high-touch surfaces such as handrails, ticket machines, and seating areas.
  • Dust and wipe down signage and information boards.
  • Clean and polish glass surfaces, including windows and display cases.
  • Check and refill sanitiser dispensers as needed.

Method

  1. Begin by collecting all visible rubbish and disposing of it in designated rubbish bins.
  2. Use a broom and dustpan to sweep the entire platform, focusing on corners and edges.
  3. Prepare a mop bucket with a neutral pH cleaning solution and mop the platform, ensuring to use a colour-coded mop head for public areas.
  4. Sanitise high-touch areas using a disinfectant spray and microfibre cloth, ensuring all surfaces are visibly wet for the required contact time.
  5. Dust signage and information boards with a microfibre duster, ensuring no dust remains.
  6. Clean glass surfaces with a glass cleaner and squeegee, ensuring no streaks are left.
  7. Check sanitiser dispensers and refill as necessary, ensuring they are operational.

Equipment

  • Broom and dustpan
  • Mop and bucket with neutral pH cleaning solution
  • Colour-coded microfibre cloths
  • Disinfectant spray
  • Microfibre duster
  • Glass cleaner and squeegee
  • Sanitiser refills

Quality Criteria

Performance Level Criteria
Excellent All surfaces are visibly clean and free of debris, no odours present, high-touch areas are sanitised with no residue, glass surfaces are streak-free, and all dispensers are full and operational.
Good Minor debris present in low-traffic areas, no strong odours, high-touch areas are mostly sanitised, minor streaks on glass surfaces, and most dispensers are full and operational.
Pass Noticeable debris in some areas, mild odours present, high-touch areas partially sanitised, visible streaks on glass surfaces, and some dispensers are low but operational.
Fail Significant debris and rubbish present, strong odours, high-touch areas not sanitised, glass surfaces heavily streaked, and dispensers empty or non-operational.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality