Objective

To ensure the souvenir shop within the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for customers and staff.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Souvenir Shop
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-SS-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including shelves, displays, and counters.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors.
  • Sanitising of high-touch areas such as door handles, taps, and payment terminals.
  • Cleaning of glass surfaces including windows and display cases.
  • Emptying and sanitising rubbish bins.
  • Spot cleaning of walls and fixtures.
  • Restocking of hygiene supplies such as hand sanitiser.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  2. Vacuum all carpeted areas and mats using a HEPA-filter vacuum cleaner.
  3. Mop hard floors with a neutral pH floor cleaner, ensuring no residue is left.
  4. Sanitise high-touch areas with a disinfectant approved by the Therapeutic Goods Administration (TGA).
  5. Clean glass surfaces with a glass cleaner, ensuring no streaks are left.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Spot clean walls and fixtures with a suitable cleaner for the surface type.
  8. Check and restock hygiene supplies as needed.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH floor cleaner
  • Disinfectant approved by TGA
  • Glass cleaner
  • Rubbish bin liners
  • Spot cleaning solutions
  • Hand sanitiser

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and marks; floors are spotless and dry; high-touch areas are sanitised and free from smudges; glass surfaces are crystal clear; bins are empty and sanitised; no odours present.
Good Minor dust or marks on surfaces; floors are clean with minimal streaks; high-touch areas are mostly sanitised; glass surfaces have minor streaks; bins are empty but not sanitised; faint odours present.
Pass Noticeable dust or marks on surfaces; floors have visible streaks or residue; high-touch areas are inconsistently sanitised; glass surfaces have visible streaks; bins are not emptied; noticeable odours present.
Fail Heavy dust or marks on surfaces; floors are dirty or sticky; high-touch areas are not sanitised; glass surfaces are dirty; bins are overflowing; strong odours present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality