Objective

To ensure self-service kiosks in transportation hubs are maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant experience for all users.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Self-Service Kiosks
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-SK-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all kiosk surfaces, including screens and keyboards.
  • Sanitising of touchpoints such as screens, keyboards, and payment terminals.
  • Wiping down of external surfaces to remove smudges and fingerprints.
  • Emptying and cleaning of rubbish bins located near kiosks.
  • Inspection and cleaning of surrounding floor area to remove debris and spills.

Method

  1. Use a microfibre cloth to dust all surfaces of the kiosk, ensuring no dust remains.
  2. Apply a suitable sanitising solution to a clean cloth and wipe all touchpoints, ensuring full coverage.
  3. Use a glass cleaner on screens to remove fingerprints and smudges, ensuring a streak-free finish.
  4. Empty rubbish bins, replace liners, and sanitise the bin exterior.
  5. Inspect the floor area around the kiosk, vacuum or mop as necessary to remove debris and spills.

Equipment

  • Microfibre cloths
  • Sanitising solution
  • Glass cleaner
  • Rubbish bin liners
  • Vacuum cleaner
  • Mop and bucket

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust, smudges, and fingerprints. Touchpoints are fully sanitised. Rubbish bins are empty and clean. Floor area is spotless with no visible debris.
Good Minor dust or smudges on non-touch surfaces. Touchpoints are sanitised. Rubbish bins are empty. Floor area has minimal debris.
Pass Visible dust or smudges on surfaces. Touchpoints are mostly sanitised. Rubbish bins are not overflowing. Floor area has some debris.
Fail Significant dust, smudges, or fingerprints on surfaces. Touchpoints are not sanitised. Rubbish bins are overflowing. Floor area has visible debris and spills.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality