Objective

Ensure the ticket counter area in the transportation hub is maintained to the highest cleaning standards, ensuring a hygienic and welcoming environment for all patrons.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Ticket Counter
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-TC-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dust and wipe all surfaces including counters, screens, and equipment.
  • Sanitise high-touch areas such as ticket machines, counters, and handrails.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Spot clean walls and partitions to remove marks and stains.
  • Vacuum and mop floors, ensuring no debris or spills are present.
  • Clean and polish glass surfaces to remove fingerprints and smudges.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Apply a suitable sanitising solution to high-touch areas and wipe with a clean cloth.
  3. Empty rubbish bins, ensuring waste is disposed of according to local regulations, and replace liners.
  4. Use a damp cloth to spot clean walls and partitions, focusing on visible marks.
  5. Vacuum the floor using a HEPA-filter vacuum cleaner, then mop with a neutral pH floor cleaner.
  6. Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.

Equipment

  • Microfibre cloths
  • Sanitising solution
  • Rubbish bin liners
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Glass cleaner
  • Lint-free cloths

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust, marks, and smudges. High-touch areas are sanitised and visibly clean. Floors are spotless with no debris. Glass surfaces are crystal clear.
Good Minor dust or marks on surfaces. High-touch areas are mostly sanitised. Floors have minimal debris. Glass surfaces have minor smudges.
Pass Noticeable dust or marks on some surfaces. High-touch areas are partially sanitised. Floors have some debris. Glass surfaces have visible smudges.
Fail Significant dust, marks, or smudges on surfaces. High-touch areas are not sanitised. Floors are dirty with visible debris. Glass surfaces are heavily smudged.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality