Objective

To maintain a high standard of cleanliness and hygiene in the retail property management space, ensuring a safe and pleasant environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Property Management
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-PM-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including shelves, counters, and display units.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, lift buttons, and taps.
  • Emptying and cleaning of rubbish bins.
  • Cleaning and sanitising of toilets and washrooms.
  • Glass cleaning for windows and mirrors.
  • Spot cleaning of walls and partitions.

Method

  1. Begin with dusting all surfaces using a microfibre cloth, ensuring to reach corners and edges.
  2. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to reduce allergens.
  3. Mop hard floors using a colour-coded mop system to prevent cross-contamination.
  4. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time.
  5. Empty rubbish bins, replace liners, and clean the bins with a sanitising solution.
  6. Clean toilets using a toilet brush and sanitising cleaner, ensuring all surfaces are wiped down.
  7. Use a glass cleaner and squeegee for windows and mirrors, ensuring streak-free results.
  8. Perform spot cleaning on walls and partitions using a suitable cleaner for the surface type.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Colour-coded mop and bucket
  • Disinfectant spray
  • Rubbish bin liners
  • Toilet brush
  • Glass cleaner and squeegee
  • Spot cleaning solutions

Quality Criteria

Performance Level Criteria
Excellent All surfaces are visibly clean and free of dust. Floors are spotless with no visible marks. High-touch areas are sanitised and free of smudges. Rubbish bins are empty and clean. Toilets are spotless and odour-free. Glass surfaces are streak-free.
Good Minor dust on surfaces. Floors have minimal marks. High-touch areas are mostly sanitised. Rubbish bins are empty but may have minor residue. Toilets are clean with slight odour. Glass surfaces have minor streaks.
Pass Noticeable dust on surfaces. Floors have visible marks. High-touch areas are partially sanitised. Rubbish bins are not overflowing but have residue. Toilets are generally clean but have noticeable odour. Glass surfaces have visible streaks.
Fail Surfaces are dusty. Floors are dirty with visible debris. High-touch areas are not sanitised. Rubbish bins are overflowing. Toilets are dirty with strong odour. Glass surfaces are dirty with significant streaks.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality