Objective

To maintain a clean, hygienic, and professional environment in the accounting office of a retail facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Retail
  • Space: Accounting Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-AO-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and equipment.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning of glass surfaces and windows.
  • Ensuring all cleaning activities adhere to colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used correctly.
  2. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Sanitise high-touch areas with a disinfectant spray and cloth, ensuring all surfaces are visibly clean and dry.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring no streaks or smudges remain.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket (colour-coded)
  • Cleaning trolley
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; carpets are free of debris and stains; floors are spotless with no residue; high-touch areas are sanitised and dry; glass surfaces are crystal clear with no streaks; rubbish bins are clean and odour-free.
Good Minor dust on high surfaces; carpets have minimal debris; floors are clean with slight residue; high-touch areas are mostly sanitised; glass surfaces have minor streaks; rubbish bins are clean with slight odour.
Pass Noticeable dust on surfaces; carpets have visible debris; floors have visible residue; high-touch areas are partially sanitised; glass surfaces have visible streaks; rubbish bins are not fully clean.
Fail Heavy dust accumulation; carpets are dirty with stains; floors are sticky or dirty; high-touch areas are unsanitised; glass surfaces are dirty; rubbish bins are overflowing or dirty.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality