Objective

Ensure a clean, hygienic, and visually appealing seating area in retail facilities, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Retail
  • Space: Seating Area
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-SA-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including tables, chairs, and fixtures.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as armrests, table tops, and door handles.
  • Emptying and cleaning of rubbish bins, ensuring proper waste segregation.
  • Inspection and removal of any visible stains or marks on furniture and flooring.
  • Ensuring all cleaning activities comply with colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from higher surfaces and working downwards.
  2. Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
  3. Mop hard floors with a neutral pH cleaner, ensuring no excess water is left behind.
  4. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effectiveness.
  5. Empty rubbish bins, replace liners, and clean bins with a sanitising solution.
  6. Inspect the area for any remaining stains or marks and treat with appropriate cleaning agents.
  7. Conduct a final visual inspection to ensure all tasks are completed to standard.

Equipment

  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Rubbish bin liners
  • Colour-coded cleaning tools

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no visible stains; high-touch areas are sanitised and free of smudges; bins are empty and clean; no odours present.
Good Minor dust on less accessible surfaces; floors are clean with minimal stains; high-touch areas are mostly sanitised; bins are empty but may have minor residue; faint odours may be present.
Pass Noticeable dust on surfaces; floors have visible stains; high-touch areas are inconsistently sanitised; bins are emptied but not cleaned; noticeable odours present.
Fail Heavy dust accumulation; floors are dirty with prominent stains; high-touch areas are not sanitised; bins are full or dirty; strong odours present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality