Objective

To ensure the atrium of the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Atrium
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-A-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dust all horizontal surfaces including ledges, railings, and displays.
  • Vacuum all carpeted areas and entrance mats.
  • Mop all hard floor surfaces using appropriate cleaning solutions.
  • Wipe and sanitise all touchpoints including handrails, door handles, and lift buttons.
  • Empty and clean all rubbish bins, replacing liners as necessary.
  • Clean and polish glass surfaces including windows and doors.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cleaning systems are used to prevent cross-contamination.
  2. Begin by dusting all horizontal surfaces using microfibre cloths.
  3. Vacuum carpeted areas and entrance mats thoroughly, paying special attention to high-traffic areas.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Wipe and sanitise all touchpoints with a disinfectant solution, focusing on high-contact areas.
  6. Empty rubbish bins, replace liners, and clean the bin exterior with a sanitising wipe.
  7. Clean glass surfaces with a glass cleaner, ensuring no streaks or smudges remain.
  8. Conduct a final inspection to ensure all tasks are completed to the required standard.

Equipment

  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Cleaning trolley
  • Colour-coded cleaning cloths
  • Disinfectant solution
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no streaks; glass surfaces are crystal clear; no rubbish or odours present; all touchpoints are sanitised and visibly clean.
Good Minor dust on high surfaces; floors are clean with minimal streaks; glass surfaces have minor smudges; bins are empty with no odours; most touchpoints are sanitised.
Pass Noticeable dust on surfaces; floors have visible streaks; glass surfaces have noticeable smudges; bins are not overflowing but may have slight odours; some touchpoints are missed.
Fail Significant dust accumulation; floors are dirty with visible marks; glass surfaces are heavily smudged; bins are overflowing with strong odours; touchpoints are not sanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality