Objective

To maintain a clean, safe, and hygienic environment in the security office of a retail facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Retail
  • Space: Security Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-SO-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and equipment.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Emptying and sanitising of rubbish bins.
  • Cleaning of windows and glass surfaces to remove smudges and fingerprints.
  • Ensuring all cleaning activities adhere to colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  4. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effectiveness.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean windows and glass surfaces with a glass cleaner, ensuring a streak-free finish.

Equipment

  • Microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with neutral pH cleaner
  • Disinfectant spray
  • Glass cleaner
  • Colour-coded cleaning cloths
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are visibly clean and free from dust. Floors are spotless with no visible marks. High-touch areas are sanitised and free from smudges. Rubbish bins are empty and odour-free. Windows are streak-free.
Good Minor dust on surfaces. Floors have minimal marks. High-touch areas are mostly sanitised. Rubbish bins are empty but may have slight odour. Windows have minor streaks.
Pass Noticeable dust on surfaces. Floors have visible marks. High-touch areas are partially sanitised. Rubbish bins are not overflowing but have odour. Windows have visible streaks.
Fail Heavy dust accumulation. Floors are dirty with numerous marks. High-touch areas are unsanitised. Rubbish bins are overflowing and have strong odour. Windows are dirty with significant streaks.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality