Objective

Ensure the lift area in retail facilities is maintained to the highest cleanliness standards, providing a safe and pleasant environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Lift Area
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-LA-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including lift buttons, handrails, and walls.
  • Sanitise high-touch areas such as lift buttons and handrails.
  • Vacuum and mop the lift floor using appropriate cleaning solutions.
  • Empty and clean rubbish bins located in or near the lift area.
  • Clean lift doors and frames to remove fingerprints and smudges.
  • Ensure mirrors and glass surfaces are streak-free and polished.
  • Check for and remove any unpleasant odours.

Method

  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Start by dusting all surfaces from top to bottom.
  3. Sanitise high-touch areas using a disinfectant spray and cloth.
  4. Vacuum the floor thoroughly, paying attention to corners and edges.
  5. Mop the floor with a suitable detergent, ensuring no residue is left.
  6. Empty rubbish bins and replace liners as needed.
  7. Clean and polish mirrors and glass surfaces using a glass cleaner.
  8. Conduct a final inspection to ensure all tasks are completed to standard.

Equipment

  • Colour-coded cleaning cloths and mops
  • Disinfectant spray
  • Vacuum cleaner
  • Mop and bucket
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and smudges; high-touch areas are sanitised; floors are spotless with no residue; mirrors and glass are streak-free; no odours present.
Good Minor dust or smudges on surfaces; high-touch areas mostly sanitised; floors clean with minimal residue; mirrors and glass mostly streak-free; no strong odours.
Pass Noticeable dust or smudges on some surfaces; high-touch areas partially sanitised; floors have some residue; mirrors and glass have some streaks; faint odours present.
Fail Significant dust or smudges on surfaces; high-touch areas not sanitised; floors dirty with visible residue; mirrors and glass streaked; strong odours present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality