Objective

To maintain a high standard of cleanliness and hygiene in the central court area of a retail facility, ensuring a welcoming and safe environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Central Court
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-CC-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting all surfaces including benches, railings, and decorative elements.
  • Vacuuming carpeted areas and mats.
  • Mopping hard floors with appropriate cleaning solutions.
  • Wiping and sanitising all touchpoints such as handrails, door handles, and lift buttons.
  • Emptying and sanitising rubbish bins.
  • Cleaning and polishing glass surfaces and mirrors.
  • Spot cleaning walls and skirting boards.
  • Ensuring all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Prepare the area by removing any obstacles and ensuring safety signs are in place.
  2. Dust all surfaces using a microfibre cloth, starting from the highest points and working downwards.
  3. Vacuum all carpeted areas and mats using a HEPA-filter vacuum cleaner.
  4. Mop hard floors using a colour-coded mop and bucket system, ensuring the correct cleaning solution is used.
  5. Wipe and sanitise all touchpoints with a disinfectant solution, paying special attention to high-contact areas.
  6. Empty rubbish bins, replace liners, and sanitise the bin surfaces.
  7. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks remain.
  8. Spot clean walls and skirting boards as needed, using a mild detergent solution.
  9. Conduct a final inspection to ensure all tasks are completed to the required standard.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Colour-coded mop and bucket
  • Disinfectant solution
  • Glass cleaner
  • Lint-free cloths
  • Rubbish bin liners
  • Safety signs

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless and dry; no rubbish is visible; glass surfaces are streak-free; all touchpoints are sanitised and free of smudges.
Good Minor dust on high surfaces; floors are clean with minimal marks; bins are emptied; glass surfaces have minor streaks; touchpoints are mostly sanitised.
Pass Noticeable dust on surfaces; floors have visible marks; bins are not overflowing; glass surfaces have visible streaks; some touchpoints are missed.
Fail Heavy dust accumulation; floors are dirty; bins are overflowing; glass surfaces are heavily streaked; touchpoints are not sanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality