Objective

Ensure a clean, hygienic, and welcoming environment in the customer service area of a retail facility, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Retail
  • Space: Customer Service
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-CS-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including counters, shelves, and displays.
  • Sanitise high-touch areas such as door handles, phones, and service counters.
  • Vacuum carpeted areas and mop hard floors.
  • Empty rubbish bins and replace liners.
  • Clean glass surfaces including windows and display cases.
  • Ensure all cleaning activities are conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust particles effectively.
  2. Sanitise high-touch areas with an approved disinfectant, ensuring contact time as per product instructions.
  3. Vacuum carpets using a HEPA-filter vacuum cleaner to maintain air quality.
  4. Mop hard floors with a neutral pH cleaner to avoid surface damage.
  5. Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
  6. Clean glass surfaces with a streak-free glass cleaner, ensuring no smudges or fingerprints remain.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Colour-coded cleaning cloths and mops
  • Neutral pH floor cleaner
  • Approved disinfectant
  • Streak-free glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are dust-free and sanitised; floors are spotless with no visible debris; glass surfaces are crystal clear with no streaks; bins are empty and odour-free.
Good Minor dust on high surfaces; floors are clean with minimal debris; glass surfaces have minor streaks; bins are emptied but may have slight odour.
Pass Noticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; bins are not emptied regularly.
Fail Heavy dust accumulation; floors are dirty with significant debris; glass surfaces are heavily streaked; bins are overflowing and emit strong odours.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality