Objective

To ensure the service desk area in retail facilities is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for both staff and customers.

Quick Reference

  • Facility Type: Retail
  • Space: Service Desk
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-SD-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075″]

Scope of Work

  • Dust all surfaces, including desks, counters, and shelves.
  • Wipe down and sanitise all high-touch surfaces, such as keyboards, phones, and door handles.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Vacuum carpeted areas and mop hard floors.
  • Clean and polish glass surfaces, including screens and partitions.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Wipe and sanitise high-touch surfaces using a disinfectant spray and appropriate cloth.
  4. Empty rubbish bins, replace liners, and sanitise the bin exterior.
  5. Vacuum carpets using a HEPA-filter vacuum cleaner to minimise dust and allergens.
  6. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  7. Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring no streaks remain.

Equipment

  • Microfibre cloths (colour-coded)
  • Disinfectant spray
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Glass cleaner
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; high-touch areas are sanitised; floors are spotless with no residue; glass surfaces are streak-free; no rubbish or odours present.
Good Minor dust on less accessible surfaces; high-touch areas mostly sanitised; floors clean with minimal residue; glass surfaces mostly streak-free; rubbish bins emptied.
Pass Noticeable dust on surfaces; some high-touch areas missed; floors have visible residue; glass surfaces have some streaks; rubbish bins not emptied.
Fail Significant dust accumulation; high-touch areas not sanitised; floors dirty with residue; glass surfaces streaked; rubbish bins overflowing.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality