Objective

Ensure the sales floor of the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Sales Floor
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-SF-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including shelves, displays, and counters.
  • Vacuum all carpeted areas and mats.
  • Mop all hard floors using appropriate cleaning solutions.
  • Wipe down all glass surfaces and mirrors.
  • Empty and sanitise rubbish bins.
  • Sanitise high-touch areas such as door handles, railings, and lift buttons.
  • Ensure all cleaning is conducted using a colour-coded system to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the highest points and working downwards.
  2. Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  4. Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.
  5. Empty rubbish bins and replace liners, then sanitise the bins with a disinfectant spray.
  6. Use disinfectant wipes to sanitise high-touch areas, ensuring thorough coverage.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Glass cleaner and lint-free cloth
  • Disinfectant wipes
  • Colour-coded cleaning tools

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless with no visible marks; glass surfaces are streak-free; bins are empty and odour-free; high-touch areas are sanitised and free of fingerprints.
Good Minor dust on surfaces; floors have minimal marks; glass surfaces have slight streaks; bins are empty but may have slight odour; high-touch areas are mostly sanitised.
Pass Noticeable dust on surfaces; floors have visible marks; glass surfaces have visible streaks; bins are not overflowing but have noticeable odour; high-touch areas are inconsistently sanitised.
Fail Heavy dust accumulation; floors are dirty with visible debris; glass surfaces are heavily streaked; bins are overflowing and have strong odour; high-touch areas are not sanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality