Objective

To ensure the event space in the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all visitors and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Event Space
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-ES-03

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including tables, chairs, and decorative items.
  • Vacuuming of all carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and railings.
  • Emptying and sanitising of rubbish bins and replacement of liners.
  • Cleaning and sanitising of toilets and replenishment of supplies.
  • Cleaning of glass surfaces including windows and mirrors.
  • Removal of any visible rubbish or debris from the event space.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality is maintained.
  3. Mop hard floors with a neutral pH cleaner to prevent damage to surfaces.
  4. Use a disinfectant spray on high-touch areas and allow to air dry for maximum efficacy.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior with a disinfectant wipe.
  6. Clean toilets using a toilet-specific cleaner and brush, ensuring all surfaces are sanitised.
  7. Use a glass cleaner on windows and mirrors, wiping with a lint-free cloth for a streak-free finish.
  8. Conduct a final walkthrough to ensure all areas are clean and tidy, removing any remaining rubbish or debris.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Disinfectant spray
  • Rubbish bin liners
  • Toilet brush and cleaner
  • Glass cleaner and lint-free cloth

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no visible stains; high-touch areas are sanitised and free of smudges; rubbish bins are empty and odour-free; toilets are pristine with all supplies replenished; glass surfaces are crystal clear with no streaks.
Good Minor dust on surfaces; floors have minimal marks; high-touch areas are mostly sanitised; rubbish bins are empty but may have slight odour; toilets are clean with most supplies replenished; glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; floors have visible marks; some high-touch areas missed; rubbish bins are not emptied or have noticeable odour; toilets are clean but supplies are low; glass surfaces have visible streaks.
Fail Surfaces are dusty and marked; floors are dirty with stains; high-touch areas are not sanitised; rubbish bins are full and odorous; toilets are dirty with no supplies; glass surfaces are dirty and streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality