Objective

Ensure the valet parking area in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for guests and staff.

Quick Reference

  • Facility Type: Hospitality
  • Space: Valet Parking
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-VP-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Remove all rubbish and debris from the valet parking area.
  • Sanitise all high-touch surfaces, including payment kiosks and handrails.
  • Sweep and mop the parking area to remove dirt and stains.
  • Clean and polish any signage and directional markers.
  • Ensure all rubbish bins are emptied and sanitised.
  • Inspect and clean any lifts or stairwells connected to the valet area.
  • Maintain cleanliness of any waiting areas or seating provided for guests.

Method

  1. Begin by collecting all visible rubbish and debris, placing it in the appropriate rubbish bins.
  2. Use a colour-coded cleaning system to sanitise high-touch surfaces, ensuring cross-contamination is avoided.
  3. Sweep the entire parking area to remove loose dirt and debris.
  4. Prepare a mop with a suitable cleaning solution and mop the area, focusing on stains and high-traffic zones.
  5. Clean and polish signage using a non-abrasive cleaner to ensure visibility and clarity.
  6. Empty rubbish bins, replace liners, and sanitise the bins.
  7. Inspect lifts and stairwells, cleaning any surfaces and ensuring they are free of dirt and grime.
  8. Wipe down and sanitise any seating or waiting areas, ensuring they are clean and presentable.

Equipment

  • Colour-coded cleaning cloths and mops
  • Sanitising solutions
  • Broom and dustpan
  • Wet mop and bucket
  • Non-abrasive cleaner
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless and sanitised, no visible rubbish or debris, signage is polished and clear, bins are empty and sanitised, no odours present.
Good Surfaces are clean with minimal marks, minor debris present, signage is clean, bins are emptied, faint odours may be present.
Pass Surfaces show some marks, noticeable debris, signage is legible but not polished, bins are not overflowing, noticeable odours present.
Fail Surfaces are dirty, significant debris present, signage is unclear, bins are overflowing, strong odours present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality