Objective

To maintain a high standard of cleanliness and hygiene in the arcade area of a hospitality facility, ensuring a safe and pleasant environment for all patrons and staff.

Quick Reference

  • Facility Type: Hospitality
  • Space: Arcade
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-A-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including gaming machines, counters, and seating areas.
  • Vacuuming of carpeted areas and mopping of hard floors.
  • Sanitising of high-touch surfaces such as buttons, handles, and railings.
  • Emptying and sanitising rubbish bins.
  • Cleaning and sanitising of toilets and washbasins.
  • Spot cleaning of walls and glass surfaces.
  • Ensuring all cleaning activities comply with Australian workplace health and safety standards.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  2. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Mop hard floors with a neutral pH floor cleaner, ensuring no residue is left behind.
  4. Sanitise high-touch surfaces with a hospital-grade disinfectant, ensuring contact time as per manufacturer’s instructions.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean toilets and washbasins with a toilet-specific cleaner, ensuring all surfaces are scrubbed and sanitised.
  7. Spot clean walls and glass surfaces using a glass cleaner and a lint-free cloth.
  8. Conduct a final inspection to ensure all areas meet the quality criteria.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH floor cleaner
  • Hospital-grade disinfectant
  • Rubbish bin liners
  • Toilet-specific cleaner
  • Glass cleaner and lint-free cloth

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless with no visible debris; high-touch surfaces are sanitised and free of fingerprints; rubbish bins are empty and odour-free; toilets are pristine with no stains or odours.
Good Minor dust on less accessible surfaces; floors have minimal debris; high-touch surfaces are mostly sanitised; rubbish bins are empty but may have slight odour; toilets are clean with minor water marks.
Pass Noticeable dust on surfaces; floors have visible debris; high-touch surfaces show fingerprints; rubbish bins are not emptied regularly; toilets have visible stains or odours.
Fail Heavy dust accumulation; floors are dirty with significant debris; high-touch surfaces are unsanitised; rubbish bins are overflowing; toilets are unclean with strong odours.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality