Objective

Ensure the highest standard of cleanliness and hygiene in guest rooms to enhance guest satisfaction and comply with Australian hospitality cleaning standards.

Quick Reference

  • Facility Type: Hospitality
  • Space: Guest Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-GR-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including furniture, fixtures, and fittings.
  • Vacuum carpets and rugs thoroughly.
  • Mop hard floors using appropriate cleaning solutions.
  • Sanitise all high-touch surfaces such as door handles, light switches, and remote controls.
  • Clean and sanitise bathroom facilities including toilet, shower, and sink.
  • Replace used towels and linens with fresh ones.
  • Empty and clean rubbish bins, replace liners.
  • Check and restock guest amenities such as toiletries and tea/coffee supplies.
  • Ensure windows and mirrors are streak-free and polished.
  • Inspect and remove any visible stains or marks from walls and floors.

Method

  1. Prepare cleaning trolley with colour-coded cleaning cloths and appropriate cleaning agents.
  2. Begin with dusting from high to low surfaces to prevent re-contamination.
  3. Vacuum carpets and rugs, ensuring edges and corners are addressed.
  4. Mop hard floors using a damp mop and suitable cleaning solution.
  5. Sanitise high-touch areas with disinfectant spray and cloth.
  6. Clean bathroom facilities using bathroom-specific cleaning agents, ensuring all surfaces are sanitised.
  7. Replace towels and linens, ensuring they are neatly arranged.
  8. Empty rubbish bins, clean if necessary, and replace liners.
  9. Restock amenities, ensuring they are neatly presented.
  10. Polish windows and mirrors with glass cleaner for a streak-free finish.
  11. Inspect room for any remaining stains or marks and address accordingly.

Equipment

  • Cleaning trolley
  • Colour-coded cleaning cloths
  • Vacuum cleaner
  • Mop and bucket
  • Disinfectant spray
  • Bathroom cleaning agents
  • Glass cleaner
  • Rubbish bin liners
  • Replacement linens and towels
  • Guest amenities

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless and dust-free; carpets are vacuumed with no visible debris; floors are streak-free; all high-touch areas are sanitised; bathroom facilities are immaculate; all amenities are fully stocked and neatly arranged.
Good Minor dust on high surfaces; carpets are generally clean with minimal debris; floors have slight streaks; most high-touch areas are sanitised; bathroom facilities are clean; most amenities are stocked and arranged.
Pass Noticeable dust on surfaces; carpets have visible debris; floors are streaked; some high-touch areas are missed; bathroom facilities are generally clean but not spotless; some amenities are missing or disorganised.
Fail Significant dust accumulation; carpets are visibly dirty; floors are heavily streaked; high-touch areas are not sanitised; bathroom facilities are dirty; amenities are missing or poorly arranged.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality