Objective

Ensure the games room in hospitality facilities is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for guests.

Quick Reference

  • Facility Type: Hospitality
  • Space: Games Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-GR-03

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including gaming tables, shelves, and electronic equipment.
  • Vacuum all carpeted areas and spot clean as necessary.
  • Mop hard floors using appropriate cleaning solutions.
  • Sanitise all high-touch surfaces such as door handles, light switches, and gaming equipment.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces and mirrors.
  • Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.
  • Check for and remove any unpleasant odours.

Method

  1. Prepare the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths and mops are used.
  2. Begin by dusting all surfaces from high to low, using a damp microfibre cloth to capture dust effectively.
  3. Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
  4. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  5. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effectiveness.
  6. Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
  7. Clean glass surfaces with a glass cleaner, ensuring no streaks are left.
  8. Conduct a final inspection to ensure all areas meet the quality criteria.

Equipment

  • Vacuum cleaner with HEPA filter
  • Microfibre cloths (colour-coded)
  • Mop and bucket (colour-coded)
  • Cleaning trolley
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless with no residue; no odours present; high-touch areas are fully sanitised; glass surfaces are streak-free.
Good Minor dust on less accessible surfaces; floors are clean with minimal residue; no strong odours; most high-touch areas sanitised; minor streaks on glass surfaces.
Pass Noticeable dust on surfaces; floors have some residue; mild odours present; some high-touch areas missed; visible streaks on glass surfaces.
Fail Significant dust accumulation; floors are dirty; strong odours present; high-touch areas not sanitised; glass surfaces are heavily streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality