Objective

Ensure the service corridors in hospitality facilities are maintained to the highest cleanliness standards, ensuring safety, hygiene, and a pleasant environment for staff and guests.

Quick Reference

  • Facility Type: Hospitality
  • Space: Service Corridors
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-SC-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all horizontal and vertical surfaces, including skirting boards and ledges.
  • Vacuum carpeted areas and spot clean stains.
  • Mop hard floors with appropriate cleaning solution.
  • Sanitise high-touch surfaces such as door handles, light switches, and lift buttons.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Check and clean air vents and grilles.
  • Ensure all cleaning supplies are replenished and stored correctly on the trolley.

Method

  1. Prepare the cleaning trolley with colour-coded cleaning cloths and solutions.
  2. Dust surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpets thoroughly, paying special attention to edges and corners.
  4. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
  5. Sanitise high-touch areas with a disinfectant spray and wipe with a clean cloth.
  6. Empty rubbish bins, clean the interior and exterior, and replace liners.
  7. Inspect air vents and grilles, dusting or wiping as necessary.
  8. Replenish cleaning supplies and organise the trolley for the next use.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Mop and bucket
  • Disinfectant spray
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless and dry; no rubbish or odours present; high-touch areas are sanitised and visibly clean.
Good Minor dust on high surfaces; floors are clean with no visible stains; rubbish bins are empty and clean; high-touch areas are mostly sanitised.
Pass Noticeable dust on surfaces; some floor stains present; rubbish bins are emptied but not cleaned; high-touch areas are partially sanitised.
Fail Visible dust accumulation; floors are dirty or sticky; rubbish bins are full or have odours; high-touch areas are not sanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality