Objective

Ensure the Visitor Lounge in the Healthcare Facility is cleaned to the highest standards, maintaining a hygienic and welcoming environment for visitors, while adhering to Australian health and safety regulations.

Quick Reference

  • Facility Type: Healthcare Facility
  • Space: Visitor Lounge
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-HF-VL-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”AS/NZS 4187:2014″]

Scope of Work

  • Dust all surfaces including tables, chairs, and decorative items.
  • Vacuum carpets and rugs thoroughly.
  • Mop hard floors using a colour-coded system to prevent cross-contamination.
  • Sanitise all high-touch areas such as door handles, light switches, and armrests.
  • Empty and sanitise rubbish bins, replacing liners as needed.
  • Clean and polish glass surfaces and mirrors.
  • Ensure all furniture is arranged neatly and free of visible dirt.
  • Check and refill hand sanitiser dispensers.

Method

  1. Prepare cleaning trolley with appropriate supplies and colour-coded cloths.
  2. Dust surfaces using a microfibre cloth, starting from high surfaces and working downwards.
  3. Vacuum carpets and rugs, paying special attention to corners and under furniture.
  4. Mop hard floors with a disinfectant solution, ensuring no residue is left.
  5. Sanitise high-touch areas with an approved disinfectant, allowing appropriate contact time.
  6. Empty rubbish bins, replace liners, and sanitise bin surfaces.
  7. Clean glass surfaces with a glass cleaner, ensuring streak-free finish.
  8. Reorganise furniture and check for any remaining cleaning needs.
  9. Refill hand sanitiser dispensers as required.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with disinfectant solution
  • Glass cleaner
  • Approved disinfectant spray
  • Cleaning trolley
  • Rubbish bin liners
  • Hand sanitiser refills

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; carpets are spotless and odour-free; no visible dirt on floors; high-touch areas are sanitised and dry; rubbish bins are empty and clean; glass surfaces are streak-free; furniture is neatly arranged.
Good Minor dust on high surfaces; carpets are clean with no visible stains; floors are clean with minimal residue; high-touch areas are sanitised; rubbish bins are empty; glass surfaces have minor streaks; furniture is mostly organised.
Pass Noticeable dust on surfaces; carpets have minor stains; floors have some residue; high-touch areas are mostly sanitised; rubbish bins are not overflowing; glass surfaces have visible streaks; furniture is somewhat disorganised.
Fail Visible dust and dirt on surfaces; carpets are stained and odorous; floors are dirty with residue; high-touch areas are not sanitised; rubbish bins are overflowing; glass surfaces are dirty; furniture is disorganised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality