Objective

Ensure the event space in the government building is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all users.

Quick Reference

  • Facility Type: Government Building
  • Space: Event Space
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-ES-03

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dust all surfaces including tables, chairs, and fixtures.
  • Vacuum all carpeted areas and spot clean as necessary.
  • Mop hard floors with appropriate cleaning solution.
  • Sanitise all high-touch surfaces including door handles, light switches, and lift buttons.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Clean and sanitise toilets and replenish supplies.
  • Check and clean windows and glass surfaces for smudges and fingerprints.
  • Ensure all cleaning is conducted in accordance with Australian workplace health and safety requirements.

Method

  1. Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cleaning cloths are used for different areas to prevent cross-contamination.
  2. Dust all surfaces using a microfibre cloth, starting from the highest points and working downwards.
  3. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise dust and allergens.
  4. Mop hard floors using a neutral pH floor cleaner, ensuring no residue is left behind.
  5. Sanitise high-touch surfaces with a disinfectant spray, allowing appropriate contact time for effective germ kill.
  6. Empty rubbish bins, clean them with a disinfectant, and replace liners.
  7. Clean toilets using a toilet-specific cleaner, ensuring all surfaces are sanitised and supplies are replenished.
  8. Clean windows and glass surfaces with a glass cleaner, ensuring no streaks are left.
  9. Conduct a final inspection to ensure all areas meet the quality criteria.

Equipment

  • Microfibre cloths (colour-coded)
  • HEPA-filter vacuum cleaner
  • Mop and bucket with wringer
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Toilet cleaner
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless with no residue; high-touch surfaces are sanitised and free of fingerprints; rubbish bins are clean and odour-free; toilets are spotless and fully stocked; windows are streak-free.
Good Minor dust on high surfaces; floors are clean with minimal residue; high-touch surfaces are mostly sanitised; rubbish bins are clean but may have slight odour; toilets are clean and mostly stocked; windows have minor streaks.
Pass Noticeable dust on surfaces; floors have visible residue; high-touch surfaces are partially sanitised; rubbish bins have noticeable odour; toilets are clean but supplies are low; windows have visible streaks.
Fail Heavy dust accumulation; floors are dirty with significant residue; high-touch surfaces are unsanitised; rubbish bins are dirty and odorous; toilets are dirty and out of supplies; windows are dirty with heavy streaks.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality