Objective

To ensure the courier collection area in the government building is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for all users.

Quick Reference

  • Facility Type: Government Building
  • Space: Courier Collection
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-CC-05

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”NEN 2075:2011″,”ISSA CIMS-GB:2015”]

Scope of Work

  • Dust all surfaces, including shelves, counters, and equipment.
  • Sanitise high-touch areas such as door handles, light switches, and counters.
  • Vacuum all carpeted areas and mats.
  • Mop hard floors using appropriate cleaning solutions.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces, including windows and doors.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Prepare the cleaning trolley with all necessary supplies, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
  2. Begin by dusting all surfaces from top to bottom to capture all dust particles.
  3. Sanitise high-touch areas using a disinfectant solution, ensuring adequate contact time as per product instructions.
  4. Vacuum carpeted areas thoroughly, paying attention to corners and edges.
  5. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  6. Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
  7. Clean glass surfaces with a streak-free glass cleaner, ensuring no smudges remain.

Equipment

  • Colour-coded microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Neutral pH floor cleaner
  • Disinfectant solution
  • Glass cleaner
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; high-touch areas are sanitised with no visible residue; floors are spotless with no streaks; bins are empty and clean; glass surfaces are crystal clear.
Good Minor dust on high surfaces; high-touch areas are mostly sanitised; floors have minimal streaks; bins are emptied but may have minor residue; glass surfaces have minor smudges.
Pass Noticeable dust on surfaces; high-touch areas partially sanitised; floors have visible streaks; bins are emptied but dirty; glass surfaces have visible smudges.
Fail Significant dust accumulation; high-touch areas not sanitised; floors are dirty with streaks; bins are full or overflowing; glass surfaces are dirty.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality