Objective

To ensure the post room in the government building is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and efficient environment for all staff and visitors.

Quick Reference

  • Facility Type: Government Building
  • Space: Post Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-PR-05

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and equipment.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch areas such as door handles, light switches, and telephones.
  • Emptying and sanitising of rubbish bins.
  • Cleaning of windows and glass surfaces to remove smudges and fingerprints.
  • Ensuring all cleaning is conducted using colour-coded systems to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, ensuring all dust is removed from desks, shelves, and equipment.
  2. Vacuum all carpeted areas and mats, paying special attention to corners and under furniture.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  4. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effectiveness.
  5. Empty rubbish bins, replace liners, and sanitise the interior and exterior of the bins.
  6. Clean windows and glass surfaces with a glass cleaner, ensuring a streak-free finish.
  7. Ensure all cleaning tools and equipment are cleaned and stored properly after use.

Equipment

  • Microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Colour-coded cleaning cloths and buckets
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless with no residue; high-touch areas are sanitised and free of fingerprints; windows and glass surfaces are streak-free; no rubbish or odours present.
Good Minor dust on surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; windows and glass surfaces have minor streaks; rubbish bins are empty with no odours.
Pass Noticeable dust on some surfaces; floors have some residue; high-touch areas are partially sanitised; windows and glass surfaces have visible streaks; rubbish bins are not overflowing but may have slight odours.
Fail Significant dust on surfaces; floors are dirty with visible residue; high-touch areas are not sanitised; windows and glass surfaces are dirty; rubbish bins are overflowing or have strong odours.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality