Objective

To ensure the accessible toilets in government buildings are cleaned to the highest standards, ensuring safety, hygiene, and compliance with Australian regulations.

Quick Reference

  • Facility Type: Government Building
  • Space: Accessible Toilets
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-AT-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”AS/NZS 4801:2001″]

Scope of Work

  • Thorough cleaning and sanitising of all toilet surfaces, including seats, lids, and bowls.
  • Cleaning and polishing of mirrors and taps.
  • Emptying and sanitising rubbish bins.
  • Refilling of soap dispensers and toilet paper holders.
  • Cleaning and sanitising of handrails and grab bars.
  • Mopping of floors with appropriate disinfectant.
  • Dusting of vents and light fixtures.
  • Removal of any visible marks or graffiti on walls and doors.

Method

  1. Prepare the cleaning trolley with colour-coded cleaning cloths and appropriate cleaning agents.
  2. Wear personal protective equipment as per Australian workplace health and safety requirements.
  3. Start by emptying rubbish bins and replacing liners.
  4. Apply disinfectant to toilet surfaces and allow dwell time as per product instructions.
  5. Clean mirrors and taps using glass cleaner and a microfibre cloth.
  6. Sanitise handrails and grab bars with a disinfectant wipe.
  7. Mop floors with a disinfectant solution, ensuring no puddles are left.
  8. Refill soap dispensers and toilet paper holders.
  9. Conduct a final inspection to ensure all tasks are completed to standard.

Equipment

  • Cleaning trolley with colour-coded cleaning cloths
  • Disinfectant and cleaning agents
  • Microfibre cloths
  • Glass cleaner
  • Disinfectant wipes
  • Mop and bucket
  • Personal protective equipment

Quality Criteria

Performance Level Criteria
Excellent All surfaces are spotless, with no visible dirt, marks, or smudges. No odours present. Supplies fully stocked. Floors are dry and streak-free.
Good Minor smudges or marks on surfaces that are not immediately noticeable. No strong odours. Supplies mostly stocked. Floors are dry with minimal streaks.
Pass Visible dirt or marks on less than 10% of surfaces. Mild odours present. Supplies are low but available. Floors are mostly dry with some streaks.
Fail Visible dirt or marks on more than 10% of surfaces. Strong odours present. Supplies are depleted. Floors are wet or heavily streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality