Objective

To ensure the Hearing Room in the Government Building is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for all users.

Quick Reference

  • Facility Type: Government Building
  • Space: Hearing Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-GB-HR-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including tables, chairs, and equipment.
  • Vacuum all carpeted areas and spot clean as necessary.
  • Mop hard floors using a damp mop and appropriate cleaning solution.
  • Sanitise all high-touch surfaces including door handles, light switches, and handrails.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces and mirrors.
  • Ensure all cleaning is conducted using a colour-coded cleaning system to prevent cross-contamination.

Method

  1. Prepare the cleaning trolley with all necessary equipment and supplies, ensuring colour-coded cloths and mops are used.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
  4. Mop hard floors with a damp mop, using a neutral pH floor cleaner.
  5. Sanitise high-touch areas with an approved disinfectant, allowing appropriate contact time.
  6. Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
  7. Clean glass surfaces with a glass cleaner and polish with a lint-free cloth.

Equipment

  • Microfibre cloths (colour-coded)
  • Vacuum cleaner
  • Damp mop and bucket
  • Neutral pH floor cleaner
  • Approved disinfectant
  • Glass cleaner
  • Lint-free cloth
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no visible debris; high-touch areas are sanitised with no residue; glass surfaces are streak-free; rubbish bins are empty and clean.
Good Minor dust on surfaces; floors have minimal debris; high-touch areas are mostly sanitised; glass surfaces have minor streaks; rubbish bins are empty but may have minor marks.
Pass Noticeable dust on surfaces; floors have visible debris; high-touch areas are partially sanitised; glass surfaces have visible streaks; rubbish bins are not overflowing but have visible marks.
Fail Heavy dust on surfaces; floors are dirty with significant debris; high-touch areas are not sanitised; glass surfaces are dirty; rubbish bins are overflowing or dirty.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality