Objective

Ensure the reception desk area in the commercial office is clean, sanitised, and presentable, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Commercial Office
  • Space: Reception Desk
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-CO-RD-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including the desk, computer equipment, and decorative items.
  • Sanitise high-touch areas such as the phone, keyboard, and mouse.
  • Wipe down and sanitise the reception desk surface.
  • Empty and clean the rubbish bin, replacing liners as needed.
  • Vacuum the floor area around the reception desk.
  • Spot clean any visible marks on walls or partitions.
  • Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the top and working downwards.
  2. Use a sanitising solution to wipe down high-touch areas, ensuring all surfaces are visibly wet for the required contact time.
  3. Wipe the reception desk surface with a damp cloth and sanitising solution, ensuring no streaks or residue remain.
  4. Empty the rubbish bin, replace the liner, and sanitise the bin exterior.
  5. Vacuum the floor area, paying special attention to corners and under the desk.
  6. Spot clean walls or partitions with a suitable cleaning agent, ensuring no damage to surfaces.

Equipment

  • Microfibre cloths (colour-coded)
  • Sanitising solution
  • Vacuum cleaner
  • Rubbish bin liners
  • Cleaning trolley
  • Spot cleaning agent

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; high-touch areas are sanitised with no residue; rubbish bin is empty and clean; floor is free of debris and vacuumed thoroughly; no visible marks on walls or partitions.
Good Minor dust on non-essential surfaces; high-touch areas are mostly sanitised; rubbish bin is empty but may have minor smudges; floor is mostly clean with minor debris; few visible marks on walls or partitions.
Pass Noticeable dust on surfaces; high-touch areas partially sanitised; rubbish bin is emptied but not cleaned; floor has visible debris; several marks on walls or partitions.
Fail Significant dust accumulation; high-touch areas not sanitised; rubbish bin full or dirty; floor visibly dirty; numerous marks on walls or partitions.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality