Objective

To maintain a clean, hygienic, and welcoming waiting area in a commercial office setting, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Commercial Office
  • Space: Waiting Area
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-CO-WA-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS:2015”]

Scope of Work

  • Dusting of all surfaces including tables, chairs, and decorative items.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors with appropriate cleaning solution.
  • Sanitising of high-touch surfaces such as door handles, light switches, and reception counters.
  • Emptying and sanitising rubbish bins.
  • Cleaning of glass surfaces including windows and partitions.
  • Ensuring all furniture is organised and free from dust and debris.
  • Checking and replenishing any consumables such as tissues or hand sanitiser.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  2. Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
  3. Mop hard floors using a neutral pH floor cleaner, ensuring no residue is left behind.
  4. Sanitise high-touch surfaces with a disinfectant spray and a clean cloth, ensuring all areas are covered.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean glass surfaces with a glass cleaner and a lint-free cloth to ensure a streak-free finish.
  7. Reorganise furniture as needed to maintain a tidy appearance.
  8. Check and replenish consumables, ensuring they are fully stocked and accessible.

Equipment

  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Lint-free cloths
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and smudges; floors are spotless with no visible debris; glass surfaces are streak-free; high-touch areas are sanitised and free from fingerprints; rubbish bins are empty and sanitised; consumables are fully stocked.
Good Minor dust on surfaces; floors have minimal debris; glass surfaces have minor streaks; high-touch areas are mostly sanitised; rubbish bins are empty but not sanitised; consumables are mostly stocked.
Pass Noticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; high-touch areas are partially sanitised; rubbish bins are not emptied; consumables are low.
Fail Heavy dust on surfaces; floors are dirty with significant debris; glass surfaces are heavily streaked; high-touch areas are not sanitised; rubbish bins are overflowing; consumables are depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality