Objective

To maintain a clean, hygienic, and safe office environment within the transportation hub, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Transportation Hub
  • Space: Offices
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-TH-O-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dusting of all surfaces including desks, chairs, and shelves.
  • Vacuuming of carpeted areas and rugs.
  • Mopping of hard floor surfaces.
  • Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins.
  • Cleaning and polishing of glass surfaces and partitions.
  • Spot cleaning of walls and doors.
  • Restocking of hygiene supplies such as hand sanitiser and tissues.

Method

  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Dust surfaces using microfibre cloths to capture dust effectively.
  3. Vacuum carpets using a HEPA-filter vacuum cleaner to minimise airborne dust.
  4. Mop floors with a neutral pH cleaner suitable for the floor type.
  5. Sanitise high-touch surfaces with an approved disinfectant.
  6. Empty rubbish bins and replace liners, ensuring bins are sanitised.
  7. Clean glass surfaces with a streak-free glass cleaner.
  8. Perform spot cleaning using appropriate cleaning agents for the surface type.
  9. Check and restock hygiene supplies as needed.

Equipment

  • Colour-coded microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Approved disinfectant spray
  • Rubbish bin liners
  • Streak-free glass cleaner
  • Spot cleaning agents
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free from dust and smudges; carpets are vacuumed with no visible debris; floors are spotless and dry; high-touch surfaces are sanitised with no residue; rubbish bins are empty and sanitised; glass surfaces are streak-free; hygiene supplies are fully stocked.
Good Minor dust on surfaces; carpets are vacuumed with minimal debris; floors have slight marks; high-touch surfaces are mostly sanitised; rubbish bins are empty but not sanitised; glass surfaces have minor streaks; hygiene supplies are mostly stocked.
Pass Noticeable dust on surfaces; carpets have visible debris; floors have visible marks; high-touch surfaces are partially sanitised; rubbish bins are not emptied; glass surfaces have visible streaks; hygiene supplies are low.
Fail Heavy dust accumulation; carpets are not vacuumed; floors are dirty and wet; high-touch surfaces are not sanitised; rubbish bins are overflowing; glass surfaces are dirty; hygiene supplies are depleted.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality