Objective

To ensure the Cleaning Store within the retail facility is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for staff and customers.

Quick Reference

  • Facility Type: Retail
  • Space: Cleaning Store
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-CS-02

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting all surfaces including shelves, counters, and displays.
  • Vacuuming all carpeted areas and rugs.
  • Mopping hard floors with appropriate cleaning solutions.
  • Sanitising high-touch areas such as door handles, taps, and light switches.
  • Emptying and cleaning rubbish bins, replacing liners as needed.
  • Cleaning and polishing glass surfaces and mirrors.
  • Ensuring all cleaning supplies are stored correctly and safely.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, working from top to bottom to prevent re-soiling.
  2. Vacuum all carpeted areas thoroughly, paying special attention to corners and edges.
  3. Mop hard floors using a colour-coded mop and bucket system, ensuring the correct cleaning solution is used for the floor type.
  4. Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effective germ kill.
  5. Empty rubbish bins, clean with a disinfectant wipe, and replace liners.
  6. Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
  7. Check and restock cleaning supplies, ensuring all products are stored in compliance with safety standards.

Equipment

  • Microfibre cloths
  • Vacuum cleaner
  • Colour-coded mop and bucket
  • Disinfectant spray
  • Glass cleaner
  • Lint-free cloth
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no streaks; high-touch areas are sanitised with no visible residue; bins are clean and odour-free; glass surfaces are crystal clear.
Good Minor dust on high surfaces; floors are clean with minimal streaks; high-touch areas are mostly sanitised; bins are clean with slight odour; glass surfaces have minor streaks.
Pass Noticeable dust on surfaces; floors have visible streaks; high-touch areas are partially sanitised; bins have noticeable odour; glass surfaces have visible streaks.
Fail Heavy dust accumulation; floors are dirty with significant streaks; high-touch areas are unsanitised; bins are overflowing and odorous; glass surfaces are dirty and streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality