Objective

To maintain a clean, hygienic, and organised Lost Property area in a retail facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Retail
  • Space: Lost Property
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-LP-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”NEN 2075:2011″]

Scope of Work

  • Dusting all surfaces including shelves, counters, and storage areas.
  • Vacuuming carpeted areas and spot cleaning as necessary.
  • Mopping hard floors with appropriate cleaning solution.
  • Sanitising high-touch surfaces such as door handles, light switches, and counters.
  • Emptying and sanitising rubbish bins.
  • Organising and tidying items to ensure a neat appearance.
  • Checking for and removing any unpleasant odours.

Method

  1. Begin by organising the space, ensuring all items are in their designated areas.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Vacuum carpeted areas thoroughly, paying attention to corners and edges.
  4. Mop hard floors using a colour-coded mop and appropriate cleaning solution, ensuring no residue is left.
  5. Sanitise high-touch surfaces with a disinfectant spray and a clean cloth.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Conduct a final inspection to ensure all tasks are completed to standard.

Equipment

  • Microfibre cloths
  • Vacuum cleaner
  • Mop and bucket with colour-coded system
  • Disinfectant spray
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no residue; high-touch surfaces are sanitised and free of smudges; rubbish bins are empty and odour-free; space is well-organised and tidy.
Good Minor dust on less accessible surfaces; floors are clean with minimal residue; high-touch surfaces are mostly sanitised; rubbish bins are empty but may have slight odour; space is mostly organised.
Pass Noticeable dust on surfaces; floors have visible residue; high-touch surfaces are partially sanitised; rubbish bins are not emptied regularly; space is somewhat disorganised.
Fail Significant dust accumulation; floors are dirty with visible residue; high-touch surfaces are unsanitised; rubbish bins are full and odorous; space is disorganised and cluttered.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality