Objective

To ensure the service corridor in retail facilities is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for staff and goods transit.

Quick Reference

  • Facility Type: Retail
  • Space: Service Corridor
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-SC-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all horizontal and vertical surfaces, including ledges, skirting boards, and fixtures.
  • Sanitise all high-touch surfaces such as door handles, light switches, and handrails.
  • Vacuum all carpeted areas and spot clean stains as necessary.
  • Mop hard floors using a colour-coded system to prevent cross-contamination.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Clean and polish any glass surfaces, including windows and mirrors.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used appropriately.
  2. Dust all surfaces from top to bottom to prevent re-soiling of cleaned areas.
  3. Sanitise high-touch areas using an appropriate disinfectant, allowing for the required contact time.
  4. Vacuum carpeted areas thoroughly, paying special attention to edges and corners.
  5. Mop hard floors with a neutral detergent, ensuring no residue is left behind.
  6. Empty rubbish bins, clean them with a disinfectant, and replace liners.
  7. Clean glass surfaces with a streak-free cleaner, ensuring no smudges remain.

Equipment

  • Colour-coded cleaning cloths and mops
  • Vacuum cleaner with HEPA filter
  • Neutral detergent and disinfectant
  • Glass cleaner
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised and free of smudges; bins are clean and odour-free; glass surfaces are crystal clear.
Good Minor dust or marks on less visible surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; bins are clean with slight odour; glass surfaces have minor streaks.
Pass Noticeable dust on some surfaces; floors have visible residue; high-touch areas are inconsistently sanitised; bins have noticeable odour; glass surfaces have visible streaks.
Fail Significant dust and marks on surfaces; floors are dirty with visible residue; high-touch areas are not sanitised; bins are dirty and odorous; glass surfaces are heavily streaked.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality