Objective

To ensure a clean, hygienic, and organised administration office environment in a retail facility, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Retail
  • Space: Administration Office
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-AO-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting of all surfaces including desks, shelves, and electronic equipment.
  • Vacuuming of carpeted areas and spot cleaning as necessary.
  • Mopping of hard floors using appropriate cleaning solutions.
  • Sanitising of high-touch surfaces such as door handles, light switches, and telephones.
  • Emptying and sanitising rubbish bins and replacing liners.
  • Cleaning and polishing of glass surfaces and mirrors.
  • Ensuring all cleaning activities are conducted using colour-coded cleaning systems to prevent cross-contamination.

Method

  1. Begin by dusting all surfaces using a microfibre cloth, starting from higher surfaces and working downwards.
  2. Vacuum all carpeted areas thoroughly, paying special attention to corners and under furniture.
  3. Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
  4. Sanitise high-touch surfaces with a disinfectant approved by Australian standards.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  6. Clean glass surfaces with a streak-free glass cleaner.
  7. Conduct a final inspection to ensure all areas meet the quality criteria.

Equipment

  • Microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Mop and bucket with wringer
  • Neutral pH floor cleaner
  • Disinfectant spray
  • Glass cleaner
  • Colour-coded cleaning cloths
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; carpets are spotless; no visible debris on floors; high-touch surfaces are sanitised and free of fingerprints; glass surfaces are streak-free; rubbish bins are clean and odour-free.
Good Minor dust on less accessible surfaces; carpets have minimal spots; floors have no visible debris; high-touch surfaces are mostly sanitised; glass surfaces have minor streaks; rubbish bins are clean with slight odour.
Pass Noticeable dust on surfaces; carpets have visible spots; some debris on floors; high-touch surfaces are partially sanitised; glass surfaces have visible streaks; rubbish bins are not fully sanitised.
Fail Significant dust accumulation; carpets are heavily soiled; debris is evident on floors; high-touch surfaces are not sanitised; glass surfaces are dirty; rubbish bins are overflowing or have strong odours.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality