Objective

To maintain a high standard of cleanliness and hygiene in the directory area of a retail facility, ensuring a welcoming and safe environment for customers and staff.

Quick Reference

  • Facility Type: Retail
  • Space: Directory Area
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-DA-03

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dusting all surfaces including directory boards, ledges, and signage.
  • Sanitising touchpoints such as directory screens, handrails, and buttons.
  • Vacuuming carpeted areas and mats.
  • Mopping hard floors with appropriate cleaning solution.
  • Emptying and sanitising rubbish bins.
  • Spot cleaning walls and glass surfaces.
  • Ensuring all cleaning activities comply with Australian workplace health and safety requirements.

Method

  1. Prepare the area by placing safety signage and ensuring the cleaning trolley is stocked with necessary supplies.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Sanitise all touchpoints with a disinfectant solution, paying special attention to high-contact areas.
  4. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise dust and allergens.
  5. Mop hard floors using a damp mop and a neutral pH floor cleaner, ensuring no excess water is left on the floor.
  6. Empty rubbish bins, replace liners, and sanitise the bin surfaces.
  7. Spot clean walls and glass surfaces using a glass cleaner and a lint-free cloth.
  8. Conduct a final inspection to ensure all tasks are completed to standard.

Equipment

  • Microfibre cloths
  • Disinfectant solution
  • HEPA-filter vacuum cleaner
  • Damp mop and bucket
  • Neutral pH floor cleaner
  • Glass cleaner
  • Lint-free cloth
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; touchpoints are sanitised with no visible smudges; floors are spotless and dry; bins are empty and sanitised; no rubbish or debris present.
Good Minor dust on high surfaces; touchpoints are mostly clean; floors have minimal marks; bins are empty but not sanitised; minor debris present.
Pass Noticeable dust on surfaces; touchpoints have visible smudges; floors have visible marks; bins are not emptied; some rubbish or debris present.
Fail Heavy dust accumulation; touchpoints are visibly dirty; floors are dirty and wet; bins are overflowing; significant rubbish or debris present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality