Objective

Ensure the main entrance of the retail facility is clean, welcoming, and safe for all visitors, adhering to Australian cleaning standards and workplace health and safety requirements.

Quick Reference

  • Facility Type: Retail
  • Space: Main Entrance
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-R-ME-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”]

Scope of Work

  • Dust all surfaces including counters, displays, and fixtures.
  • Vacuum entrance mats and surrounding carpeted areas.
  • Mop hard floor surfaces using appropriate cleaning solutions.
  • Wipe down glass doors and windows to remove fingerprints and smudges.
  • Empty and sanitise rubbish bins.
  • Sanitise high-touch areas such as door handles and push plates.
  • Ensure entrance is free of debris and litter.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust particles.
  2. Vacuum entrance mats and carpeted areas using a vacuum cleaner with HEPA filter to ensure dust and allergens are contained.
  3. Mop hard floors with a neutral pH cleaner and a colour-coded mop to prevent cross-contamination.
  4. Clean glass surfaces with a glass cleaner and squeegee for a streak-free finish.
  5. Empty rubbish bins, replace liners, and sanitise the bin interior with a disinfectant spray.
  6. Use a disinfectant wipe to sanitise high-touch areas, ensuring all surfaces are visibly wet for the contact time specified by the disinfectant manufacturer.
  7. Conduct a final walkthrough to ensure all areas are clean and free of debris.

Equipment

  • Microfibre cloths
  • Vacuum cleaner with HEPA filter
  • Colour-coded mop and bucket
  • Neutral pH floor cleaner
  • Glass cleaner and squeegee
  • Disinfectant wipes
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and smudges; floors are spotless and dry; glass is streak-free; bins are empty and sanitised; no visible debris or litter.
Good Minor dust on surfaces; floors are clean with minimal streaks; glass has minor smudges; bins are empty but not sanitised; minimal debris present.
Pass Noticeable dust on surfaces; floors have visible streaks; glass has visible smudges; bins are not emptied; some debris present.
Fail Surfaces are dusty; floors are dirty and wet; glass is heavily smudged; bins are overflowing; significant debris and litter present.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality