Objective

Ensure a high standard of cleanliness and hygiene in the medical centre to prevent infection and maintain a safe environment for patients, staff, and visitors.

Quick Reference

  • Facility Type: Industrial
  • Space: Medical Center
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-I-MC-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA Cleaning Standards”,”AS/NZS 4187:2014″,”AS/NZS 4801:2001″]

Scope of Work

  • Dusting of all horizontal surfaces including desks, chairs, and equipment.
  • Sanitising of high-touch areas such as door handles, light switches, and taps.
  • Vacuuming of all carpeted areas and mopping of hard floors.
  • Cleaning and sanitising of toilets and washrooms.
  • Emptying and sanitising of rubbish bins.
  • Cleaning of glass surfaces and mirrors.
  • Restocking of consumables such as soap, paper towels, and toilet paper.

Method

  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Begin with dusting using microfibre cloths to capture dust particles effectively.
  3. Sanitise high-touch areas with hospital-grade disinfectant.
  4. Vacuum carpets using HEPA-filtered vacuum cleaners to reduce airborne particles.
  5. Mop hard floors with a neutral pH cleaner to maintain surface integrity.
  6. Clean toilets with a disinfectant cleaner, ensuring all surfaces are covered.
  7. Empty rubbish bins and replace liners, sanitising the bin interior.
  8. Clean glass surfaces with a streak-free glass cleaner.
  9. Check and restock consumables, ensuring all dispensers are operational.

Equipment

  • Microfibre cloths
  • Hospital-grade disinfectant
  • HEPA-filtered vacuum cleaner
  • Neutral pH floor cleaner
  • Disinfectant toilet cleaner
  • Streak-free glass cleaner
  • Colour-coded cleaning cloths and mops
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are visibly clean and free from dust, dirt, and smudges. High-touch areas are sanitised with no visible residue. Floors are spotless with no streaks or marks. Toilets are odour-free and fully stocked with consumables. Rubbish bins are empty and sanitised.
Good Most surfaces are clean with minimal dust or smudges. High-touch areas are mostly sanitised. Floors have minor streaks or marks. Toilets are clean with minor odours. Rubbish bins are empty but not sanitised.
Pass Surfaces have visible dust or smudges. High-touch areas are inconsistently sanitised. Floors have visible streaks or marks. Toilets have noticeable odours. Rubbish bins are not emptied or sanitised.
Fail Surfaces are visibly dirty with dust and smudges. High-touch areas are not sanitised. Floors are dirty with significant streaks or marks. Toilets are unclean with strong odours. Rubbish bins are overflowing and unsanitised.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality