Objective

Ensure the staff entrance of the hospitality facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for staff.

Quick Reference

  • Facility Type: Hospitality
  • Space: Staff Entrance
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-H-SE-01

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”NEN 2075:2011″]

Scope of Work

  • Dust all surfaces including ledges, skirting boards, and fixtures.
  • Vacuum carpets and mats to remove dirt and debris.
  • Mop hard floors with appropriate cleaning solution.
  • Sanitise high-touch areas such as door handles, light switches, and handrails.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces and mirrors.
  • Ensure entrance mats are clean and free of trip hazards.
  • Check for and remove any cobwebs or insect debris.

Method

  1. Begin by dusting all surfaces using a microfibre cloth to capture dust particles.
  2. Vacuum carpets and mats using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
  3. Prepare a mop bucket with a neutral pH cleaning solution and mop all hard floor surfaces, ensuring no excess water is left to prevent slips.
  4. Use a disinfectant spray to sanitise high-touch areas, allowing appropriate contact time for effective germ kill.
  5. Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
  6. Clean glass surfaces with a glass cleaner and microfibre cloth to avoid streaks.
  7. Inspect entrance mats for cleanliness and reposition if necessary to ensure safety.
  8. Conduct a final inspection to ensure all areas meet quality standards.

Equipment

  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket
  • Neutral pH cleaning solution
  • Disinfectant spray
  • Glass cleaner
  • Rubbish bin liners
  • Cleaning trolley

Quality Criteria

Performance Level Criteria
Excellent All surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised with no visible smudges; bins are empty and odour-free; glass surfaces are streak-free; entrance mats are clean and correctly positioned.
Good Minor dust on less accessible surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; bins are empty but may have minor odour; glass surfaces have minor streaks; entrance mats are mostly clean and positioned correctly.
Pass Noticeable dust on surfaces; floors have visible residue; high-touch areas are partially sanitised; bins are not overflowing but have noticeable odour; glass surfaces have visible streaks; entrance mats are somewhat clean but not positioned correctly.
Fail Heavy dust accumulation; floors are dirty with significant residue; high-touch areas are unsanitised; bins are overflowing and odorous; glass surfaces are heavily streaked; entrance mats are dirty and pose a trip hazard.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality