Objective

To ensure the counselling room in the healthcare facility is cleaned to the highest standards, maintaining a safe and hygienic environment for patients and staff, in compliance with Australian cleaning and infection control standards.

Quick Reference

  • Facility Type: Healthcare Facility
  • Space: Counselling Room
  • Frequency: Daily
  • Responsible Role: Cleaning Team Member
  • Standard Code: ANCMF-AU-HF-CR-03

Service Level

[“AS/NZS 3733:1995″,”ISO 14001:2015″,”EN 13549:2001″,”ISSA CIMS-GB”,”AS/NZS 4187:2014″]

Scope of Work

  • Dust all surfaces including desks, chairs, and shelves.
  • Sanitise high-touch areas such as door handles, light switches, and telephones.
  • Vacuum carpeted areas and spot clean stains.
  • Mop hard floors using a damp mop with appropriate disinfectant.
  • Empty rubbish bins and replace liners.
  • Clean windows and glass surfaces to remove smudges and fingerprints.
  • Ensure air vents are free from dust and debris.

Method

  1. Prepare the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used to prevent cross-contamination.
  2. Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Sanitise high-touch areas using a hospital-grade disinfectant, ensuring sufficient contact time as per manufacturer’s instructions.
  4. Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
  5. Mop hard floors with a damp mop, using a neutral pH disinfectant solution.
  6. Empty rubbish bins, replace liners, and dispose of waste according to facility protocols.
  7. Clean windows and glass surfaces using a glass cleaner and a lint-free cloth.
  8. Inspect air vents and clean as necessary to ensure proper air flow and hygiene.

Equipment

  • Microfibre cloths (colour-coded)
  • Hospital-grade disinfectant
  • Vacuum cleaner with HEPA filter
  • Damp mop and bucket
  • Glass cleaner
  • Lint-free cloths
  • Cleaning trolley
  • Rubbish bin liners

Quality Criteria

Performance Level Criteria
Excellent All surfaces are visibly clean and free from dust. High-touch areas are sanitised with no visible residue. Floors are spotless with no stains or debris. Windows and glass surfaces are streak-free. Air vents are clean and unobstructed.
Good Surfaces are mostly clean with minimal dust. High-touch areas are sanitised with slight residue. Floors have minor stains or debris. Windows and glass surfaces have minor streaks. Air vents are mostly clean.
Pass Surfaces have visible dust. High-touch areas are sanitised but with visible residue. Floors have noticeable stains or debris. Windows and glass surfaces have visible streaks. Air vents have some dust.
Fail Surfaces are dusty. High-touch areas are not sanitised. Floors are dirty with significant stains or debris. Windows and glass surfaces are dirty. Air vents are clogged with dust.

Documentation

  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality